ITIL® Intermediate Level - Service Design (SD) Training & Exam Package

Provided by

  • Sector IT
  • Course Type Online
  • Duration 1 Year
  • Price £395 with exam

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About the course

Key part of the ITIL® framework, the ITIL® SD course will introduce students to the concepts behind service delivery and give them the skills and knowledge they need to build and deploy IT service that fulfil genuine business needs.

  • The ITIL interpretation of Service Design and how those services fit into the rest of the ITIL library.
  • The best practice principles behind designing a service that supports other elements of the ITIL framework and meets business needs.
  • The processes that need to be included with any new service design including SLA’s, event triggers and the challenges and risks that need to be addressed before deployment.
  • Using technology to assist with IT service design and delivery.
  • Roles, responsibilities and human resources required to properly manage a service delivery process.
  • Implementing a new service delivery process and how to assess a performance and ROI.

Course Duration

The ITIL Service Design qualification has a duration of 8 hours, however we give you 12 month’s access to the course content meaning you can complete it at your own pace.

Exam

  • Multiple Choice
  • 8 questions
  • 40 marks available
  • 28 marks required to pass (70%)
  • Closed book
  • 90 minutes’ duration

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