ITIL® Intermediate Level - Service Capability Modules OSA, PPO, RCV, SOA Training & Exam Package

Provided by

  • Sector IT
  • Course Type Online
  • Duration 1 Year
  • Price £1295 with exam

Enquire about this course

About the course

Description

The ITIL Service Capability modules are most applicable to those who are looking to gain specialised knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.

Course Units

ITIL Operational Support and Analysis

  • ITIL Course Introduction
  • Introduction to Operational Support & Analysis
  • Service Operation Processes
  • OSA Common Activities
  • Service Operation Functions
  • Organise and Implement

ITIL Planning, Protection & Optimisation

  • Course Introduction
  • Planning, Protection & Optimisation
  • PPO Processes
  • Organise & Implement

ITIL Release, Control & Validation

  • Course Introduction
  • Release, Control and Validation
  • RCV Processes
  • Organising and Technology

ITIL Service Offerings & Agreements

  • Course Introduction
  • Service Offerings & Agreements
  • SOA Processes
  • Organising, Technology & Implementation

All Exams have the following format:

  • Multiple Choice
  • 8 questions
  • 40 marks available
  • 28 marks required to pass (70%)
  • Closed book
  • 90 minutes’ duration

Related article

Bag yourself a course this Black Friday