ITIL® Intermediate Level - Release, Control & Validation (RCV) Training & Exam Package

Provided by

  • Sector IT
  • Course Type Online
  • Duration 1 Year
  • Price £395 with exam

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About the course

  • Using transition planning and support to develop a simplified process of moving to new processes and systems.
  • Using change management techniques and technology to record system/service changes to gauge effectiveness and provide a rollback reference if required.
  • Release and deployment management techniques to assist with incremental system updates.
  • Change evaluation guidelines to help assess the impact (positive or negative) of new system changes.
  • Service Asset and Configuration Management (SACM), providing a centralised repository for capture of system changes.
  • Request fulfilment – deliver the changes demanded by service users and other factors.
  • Service validation and testing routines to verify that frameworks and policies are working as expected.
  • Knowledge management techniques and technology to ensure that valuable lessons are captured and shared with other key stakeholders.

Course Duration

The ITIL Managing Across the Lifecycle qualification has a duration of 6 hours, however we give you 12 month’s access to the course content meaning you can complete it at your own pace.

Exam

  • Multiple Choice
  • 8 questions
  • 40 marks available
  • 28 marks required to pass (70%)
  • Closed book
  • 90 minutes’ duration

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