NCFE Level 3 Certificate in Principles of Management

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About the course

The NCFE Level 3 Certificate in Principles of Management is targeted at students looking to gain the knowledge required to work in any business environment in a management role. Managers must be able to lead a team of individuals and manage their performance in the work environment, something which this qualification focuses on as well as covering equal opportunities, resolving issues, appraisals and dealing with clients when necessary.

Study time: 260 hours Enrolment length: 12 months Course format: Paper based pack Assignments: 9 written tasks Entry requirements: None specific

Unit 1: Principles of people management

Being a good manager means you must be able to manage people. People are what make a company but they can also be unpredictable and have their own agenda. To manage people effectively you must be able to manage workflow and make sure your team feels valued. To ensure this you must be aware and know about legislation and laws for equality and inclusion. This unit will teach you the main principles of dealing with and managing people and their varying needs.

Unit 2: Principles of business

Having a sound understanding of how businesses work and the markets in which they operate is valuable for any employee. Knowing the factors that influence a company and the roles within a business that must be carried out, will give you a better appreciation for the marketplace. This understanding will also help you understand the reasons for decisions that are made. In this unit we will look at business innovation and growth, budgeting and financials as well as sales and marketing. This will give you a great insight into all the different aspects of a business that come together to make a company profitable.

Unit 3: Principles of leadership and management

The ability to make good decisions is highly sought after in the business world. Decision making is one of the key components of good management. Your ability to make decisions will directly affect your leadership style and skills. In this course you will learn how to make effective decisions and the different styles of leadership. Management is handled in a variety of ways. In this unit we will cover the role, functions and processes of management. This will directly related to helping your understanding of performance management.

Unit 4: Understand how to improve business performance

This unit will cover techniques that can be used to help a business improve. Sometimes techniques and processes need to change for improvement to happen. These changes can effect staff and their morale. Unit 4 will teach you how to effectively manage change with as little disruption as possible to personnel.

Unit 5: Understand equality, diversity and inclusion in the workplace

All businesses require a group of people to work together harmoniously in order to be successful. This means that a collection of individuals, all with different backgrounds, ages and beliefs, must be able to work in a way that highlights their strengths. In order for this to work each person in the business environment must have a strong understanding of equality, diversity and inclusion and how to respect others that they work with. In this unit we will look at equality, diversity and inclusion in depth and discuss the benefits of having a diversified workforce.

Unit 6: Understand how to resolve customers’ problems or complaints

Any business with a customer base will encounter complaints and problems. To avoid serious issues, businesses must be able to monitor and resolve issues as and when they arise. There are various techniques and methods to monitor issues and whether they are recurring. If a problem and/or complaint seems to reoccur often procedures must be put in place to resolve them.

Unit 7: Understand how to monitor customer service interactions and feedback

Customer feedback is very important. It is crucial that we collect customer’s opinions and reactions. When customer feedback is gathered we can analyse and scrutinize the information to work out any problem areas. Most customer feedback is based on their interactions with staff. Therefore, it is vital that we monitor customer service interactions. This could be anything from over the phone sales to policies and procedures that are in place.



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