Digital Channel Executive

England, West Midlands, Solihull
£20000 - £23000 per annum
18 Sep 2017
02 Oct 2017
Recruitment Genius Ltd
Contract Type
Full Time
As Digital Channel Executive, you'll have the opportunity to manage the day-to-day performance of stickee's main insurance comparison service, which it operates for this british price comparison website-based business.

Key responsibilities

- Work with the Head of Insurance to understand performance, trends in behaviour and identify opportunities to grow the channel's competitive footprint.
- Set up and manage performance Management Information (MI) and translate data into insight both internally and externally to their main client.
- Support the relationship management of our strategic partner to drive aggressive growth within the channel.
- Deliver a first class provider service and maximise income for the company.
- Maximise commercial opportunities through development and idea generation to support alternative business models.
- Drive the development of MI and performance analysis to deliver conversion improvements and widen their client's competitive footprint.
- Focus on understanding and driving performance improvements through the use of data insight.
- Provide market insight to the team through competitor research activity and sharing an interest in the industry through attendance at events, keeping abreast of movements/opportunities within the market.
- Work closely alongside our technology colleagues to ensure they develop the best solution possible for our client.

Main Duties and Activities

- Review performance MI daily/weekly/monthly to understand the drivers of current performance.
- Proactively challenge and suggest opportunities to increase channel performance.
- Develop capability to provide performance management information to our key partner on a regular basis.
- Demonstrate a high level of analytical ability and translate data into actionable insight to generate growth for our client.
- Share performance MI in a compelling manner which enables us to make recommendations for improvement to;
a. Product offering
b. Enhance customer experience and increase conversion
c. Extend their competitive footprint
- Be proactive in providing feedback to the development/comparison teams based on competitor research to drive forward customer journey/experience enhancements.
- Identify, manage and resolve day-to-day client issues and requirements and escalate to the Head of Insurance where required.

Essential Skills & Experience

- Strong numerical skills and comfortable working with data
- Excellent process analysis and documentation skills.
- Process and data lead in their thinking to drive the right outcomes and deliverables for partners.
- Able to prioritise work.
- Internal and external relationship management.
- Self-starter.
- Excellent organisation skills and strives for perfection (attention to detail)
- Confident communicator - telephone and face-to-face.
- Able to respond quickly to issues.

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