Digital Channel Executive

Location
England, West Midlands, Solihull
Salary
£20000 - £23000 per annum
Posted
18 Sep 2017
Closes
02 Oct 2017
Ref
00073493
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
As Digital Channel Executive, you'll have the opportunity to manage the day-to-day performance of stickee's main insurance comparison service, which it operates for this british price comparison website-based business.

Key responsibilities

- Work with the Head of Insurance to understand performance, trends in behaviour and identify opportunities to grow the channel's competitive footprint.
- Set up and manage performance Management Information (MI) and translate data into insight both internally and externally to their main client.
- Support the relationship management of our strategic partner to drive aggressive growth within the channel.
- Deliver a first class provider service and maximise income for the company.
- Maximise commercial opportunities through development and idea generation to support alternative business models.
- Drive the development of MI and performance analysis to deliver conversion improvements and widen their client's competitive footprint.
- Focus on understanding and driving performance improvements through the use of data insight.
- Provide market insight to the team through competitor research activity and sharing an interest in the industry through attendance at events, keeping abreast of movements/opportunities within the market.
- Work closely alongside our technology colleagues to ensure they develop the best solution possible for our client.

Main Duties and Activities

- Review performance MI daily/weekly/monthly to understand the drivers of current performance.
- Proactively challenge and suggest opportunities to increase channel performance.
- Develop capability to provide performance management information to our key partner on a regular basis.
- Demonstrate a high level of analytical ability and translate data into actionable insight to generate growth for our client.
- Share performance MI in a compelling manner which enables us to make recommendations for improvement to;
a. Product offering
b. Enhance customer experience and increase conversion
c. Extend their competitive footprint
- Be proactive in providing feedback to the development/comparison teams based on competitor research to drive forward customer journey/experience enhancements.
- Identify, manage and resolve day-to-day client issues and requirements and escalate to the Head of Insurance where required.

Essential Skills & Experience

- Strong numerical skills and comfortable working with data
- Excellent process analysis and documentation skills.
- Process and data lead in their thinking to drive the right outcomes and deliverables for partners.
- Able to prioritise work.
- Internal and external relationship management.
- Self-starter.
- Excellent organisation skills and strives for perfection (attention to detail)
- Confident communicator - telephone and face-to-face.
- Able to respond quickly to issues.