Customer Service Advisors

Wakefield, West Yorkshire
£16,937 plus benefits
15 Nov 2017
29 Nov 2017

Customer Service Advisors

From £16,937 plus benefits

Wakefield – Junction 41 M1

These are fantastic opportunities to develop your customer service career, helping our customers over the phone and via email, in an environment where customer care and service quality is second to none. They’re urgent requirements, so please apply as soon as you can!

About the role

As a Customer Service Advisor you’ll work closely with colleagues in your team, and will be passionate and committed to delivering an excellent customer experience with each and every interaction. You’ll need to be able to work flexibly and take every opportunity to “wow” our customers, by meeting – if not exceeding – service standards. Making sure that you maintain the high standards that drive our brand, you’ll share your knowledge and understanding, and manage yourself against agreed service standards.

These are full time roles, working 35 hours a week between the hours of 0800 and 1800, Monday to Friday.

About You

To succeed as a Customer Service Advisor you’ll need to be a great team player. You must have the proven ability to deliver great customer service, both over the telephone and via email, and you’ll need a really high level of attention to detail. You must be passionate about developing yourself and be committed to working to the highest standards. You must have excellent communication and interpersonal skills, and be fully familiar with using technology in a customer service environment.

Our Story & Mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same as it has always been, to enable people and organisations to develop their skills for personal and economic growth. What we do is about more than skills, or qualifications, or jobs. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies. Made up of City & Guilds, ILM, Kineo, DigitalMe, The Oxford Group and e3Learning we work with education providers, businesses and governments in over 80 countries, to provide work-relevant education and training in 26 industries.

At The City & Guilds Group our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, and therefore work in a very flexible way to accommodate everyone.

What we Offer

You’ll be based in our offices on the outskirts of Wakefield, just off junction 41 of the M1. Offering the opportunity to work in a large, fast-paced, engaging environment with opportunities to develop your existing skills and explore new ones. Working for us means working for an innovative, purpose-leading organisation. You’ll be entitled to an excellent Total Reward Package which typically includes – a great base salary, 25 days holiday, a defined pension scheme, life assurance, and much more!

Next Steps

To find out more about the position, take a look at the role profile, which is attached below. If this still sounds exciting and you think you’re just the person for the job, please submit your CV and complete our short application form by visiting the below link. We can’t wait to hear from you, so apply now!


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