Smart Recruit Online Ltd

Account Manager - 12 Month FTC

England, West Midlands, Birmingham
See Job Spec
30 Nov 2017
14 Dec 2017
Inspired Thinking Group
Contract Type
Full Time

Where does this role fit in?

If there's two things you're passionate about, it's delivering exceptional customer service, and the power of marketing. The great thing about being an Account Manager at ITG is that you get to do both! We work with our customers to make their marketing operations simpler, faster, cheaper and better. We do this by delivering high value marketing support services and workflow technology. Put simply, we develop ways to help marketers, be marketers!

Your satisfaction comes from delivering these services and enabling your client to get the most from their marketing operations. This is no different with our client, Heineken. You'll be passionate about branding as you'll get to work on the flagship Heineken brand and deliver exceptional service in printed collateral, digital marketing, and OOH marketing.

Just as beer is made from four ingredients, you'll find that this role has four main aspects:

Print Production - you'll be responsible for managing the print production process, formulating full production and artwork briefs and producing detailed print specifications.

Brand Guardianship - servicing Heineken globally you will be a vigilant protector of keeping the brand consistent, healthy, and in line with the client's expectations.

Operational Excellence - adherence to all processes and best practices against the delivery of your service.

Account Management - maintaining excellent customer service throughout, solving any issues as and when they arise and making sure that your delivery is right every time, and on time!

With this position, due to our recent growth in Spanish-speaking markets, we'd love it if you're able to speak fluent Spanish.

So, what can I expect in return?

On top of a competitive salary, you can expect:

  • 25 days' holiday + bank holidays
  • Pension scheme
  • Tons of discounts
  • Childcare vouchers
  • Employee Assistance Programme

Additional Salary Info: Pension / Employee Assistance Programme / Tons of discounts!

Account Manager | Print Production | Print Management | Marketing | Brand Guardian | Brand Integrity | Customer Service

Essential Requirements:

Am I the right person for the job?

Just have a look below, if this sounds like you it's definitely worth putting yourself forward.

  • First and foremost, you should be customer-centric. Our people go above and beyond to deliver exceptional customer service, every time.
  • You won't be micro managed here, the ability to manage your own time and deliver quality with speed is essential.
  • Experience with print management is essential as you'll be expected to provide technical consultation against the print artwork briefs and understand the print production process.
  • Experience in maintaining brand integrity is important. Your vigilance in brand guardianship comes from experience in doing this previously.
  • Culturally aware, working on a global brand is something you've done before and you're comfortable communicating across borders.
  • Spanish speaking would be a bonus but not a must.

What are you waiting for!? You've got down to here which means there's a lot of things looking right, drop us your application and we'll get back to you as soon as we can!

About Our Company:

ITG is among the most successful full-service marketing businesses in the world, employing over 600 specialists across technology, marketing, data, print and content creation.

We have UK offices in Birmingham and London, an R&D centre in Dartford, and client teams throughout Europe. We have US offices in New York and Chicago.

Our Media Centre marketing automation platform gives visibility and control of every aspect of our clients' marketing activity. It manages the marketing operations of around 60 blue-chip clients, including M&S, Heineken, PUMA, Audi, Sainsbury's, Renault and KFC.

Our technology is supported by a range of market-leading services, including our Birmingham-based digital agency, 250 million in print management, an eCRM division, which sends out four billion personalised communications a year, a retail strategy agency, comprehensive local marketing programmes, and a 22-seat, 24/7 artworking studio creating over three million assets a year.

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