Software & Infrastructure Support Engineer

England, Bristol
£22000 - £24000 per annum
07 Dec 2017
21 Dec 2017
Recruitment Genius Ltd
Contract Type
Full Time
This company provides high quality solutions, designed with clinical insight at the core. They innovate by creating opportunities that engage with clinicians to drive provision of better healthcare for patients. Their award-winning modular platform supports a growing community of 15 NHS Trusts and over 25,000 NHS users with leading edge tools to deliver better patient care.

About the job
They are looking for an Infrastructure/Support Engineer to join their new Infrastructure & Support Team. The successful candidate will be part of a team providing support for their customers and development team.

About the company

They are based in their own Georgian townhouse near Clifton Triangle in central Bristol, with great views of the Wills Memorial Building & Berkeley Square, and close to a multitude of shops, restaurants, cafes, bars and pubs.

About you
They are looking for a helpdesk support engineer to join their new Infrastructure and Support team, and who will be responsible for being their first point of contact with customers, helping them resolve issues in an efficient and timely manner. You will also be able to support their internal tools and infrastructure, ensuring that they can continue to produce and support their services and products, which make a real difference to people's lives.

You may be required to travel to customer sites to resolve issues or undertake planned maintenance. The role includes some out-of-hours and on-call work, and on rare occasion, customer facing work on weekends.

You will:
- Have a logical approach to problem solving, with a can-do attitude, but also not be afraid to ask for help where necessary
- Have the ability to communicate with all levels of the business and customer contacts
- Have past experience of customer support via phone and email.
- The ability to support customers from 1st through to 2nd line support - to be able to be a first point of escalation for the range of modules the solution provides
- Have the ability to reproduce errors locally or in the client's test environment, and locate, view and analyse application and Windows error logs
- Resolve and close problems and issues in line with customer SLAs, including training and configuration issues, ensuring that customers are kept up to date at all times

You will preferably:
- Possess an ability to diagnose and resolve infrastructure issues (Windows, Linux, and networking)
- Have a desire to learn more about and support the key technologies we use to develop and support our product:
o Windows and Linux based Operating systems
o Hyper-V and VMWare Virtual Machines and Docker containers
o Network and office management:
- Active Directory / LDAP, DNS, DHCP, SNMP, & IP Routing
- OpenVPN
- Databases and querying with MS SQL, MySQL, Postgres, Lucene, ELK stack, DynamoDB
- Continuous Deployment tools such as Octopus, TeamCity, GoCD, Jenkins
- Administration of other services such as Jira, XWiki, Mattermost, Nginx, IIS, AWS - S3, Lambda, API Gateway, GitHub

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