Member Engagement Co-ordinator

Recruiter
Chartered Institute Of Credit Management
Location
Oakham, Rutland
Salary
Competitive rates of pay
Posted
21 Dec 2017
Closes
15 Jan 2018
Ref
FPA-NMC2679235-01
Contact
Tracy Carter
Contract Type
Permanent
Hours
Full Time

Member Engagement Co-ordinator

Term: Full time - Monday to Friday

Responsible to: Head of Member Engagement

Job Purpose: To ensure the Institute connects with its members in a way that builds relationships, delivers value and loyalty, and drives increased membership and revenue.

Summary: This key role will focus on engaging with members to recruit, retain, inform and educate. You will be required to deliver a high level of customer service, demonstrate a positive and responsive attitude to calls from and to members with a tenacious approach to follow-up activity. The position reports to the Head of Member Engagement.

Responsibilities:
- Execute campaign telephone communication with current and potential members
- Act as a first point of contact for all inbound telephone enquiries
- Efficiently and effectively process or refer telephone enquiries to experts
- Accurately record the output of all member and potential member calls
- Deliver agreed targets and objectives in line with desired outcomes
- Process and refer enquiries made through the website - Accurately validate, update and cleanse member records during engagement
- Proactively follow-up outstanding membership applications to point of approval
- Engage in a programme of retention activity
- Proactively promote Continuing Professional Development Programme (CPD)
- Identify and develop new areas of member engagement linked to personas and strategic goals Job Description - Member Engagement Co-ordinator - December 2017
- Develop, cultivate and maintain effective working relationships with key stakeholders
- Develop and maintain efficient and responsive customer-focused links with members and potential members of the Institute, with clients and with other business contacts

General
(1) Act as an ambassador for the Institute and take every opportunity to enhance its professional reputation and expertise.
(2) Contribute to and help maintain a high working morale within the Institute's headquarters.
(3) Adopt a flexible approach to the work of headquarters as a whole and assist in covering needs that may arise elsewhere.

Benefits Include:
- Health care scheme
- Contributory pension
- 25 days holiday plus employee gift days
- Free car parking
- Superb offices
- Staff wellbeing initiatives
- Progressive, friendly and vibrant team

To apply, please send a covering letter and curriculum vitae to Tracy Carter, Head of Human Resources at humanresources@cicm.com.

Applications accepted until midnight on 15 January 2018.

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