IT Support Engineer

Location
England, Derbyshire, Chesterfield
Salary
£20000 - £24000 per annum
Posted
02 Jan 2018
Closes
16 Jan 2018
Ref
00077394
Contact
Recruitment Genius Ltd
Sector
IT
Contract Type
Permanent
Hours
Full Time
Due to expansion an IT Support Technician is required to join a hugely successful company providing IT support to our education customers.

As an IT Support Technician you will be responsible for providing a high standard of support to clients by assisting with hardware and software issues.

To be successful in this role you will be an effective communicator with strong customer service skills. You will demonstrate a willingness to learn and desire to become part of this friendly, efficient team.

Your Skills and Experience
Essential:
- Knowledge and experience of Windows servers 2008-2016
- Strong MS Office experience & knowledge of O365
- Comfortable using all versions of Windows
- An understanding / experience with Network Security Technologies
- Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, DCHP Configuration and WSUS Management knowledge is important for the role
- Any additional practical experience with WSUS Management, MDT / WDS capture and Antivirus knowledge, would be an advantage
- Knowledge of routers and switches
- Further knowledge of iPad Deployment Solutions and Apple Network Configuration would also be of interest

You will fault find and diagnose failure take corrective action to repair where possible on site

Must have good interpersonal skills and enjoy customer service.

Ability to maintain professional standards of quality of work, personal presentation and personal conduct in relation to yourself and your team.

Responsibilities:
- Working as part of a team in the service department to carry out preventative maintenance visits and repairs to ICT & AV equipment at client sites.
- Installing and monitoring classroom equipment, ensuring efficient maintenance schedules, warranty logs and repair arrangements
- Ensuring licensing checks are carried out according to service level agreements
- Providing advice, support and handover information to clients and when required, pupils on-site
- Liaising with 3rd party suppliers and support in relation to complex client issues
- Supporting clients and staff with new product demonstrations and training (hardware and software)
- Creating backups on-site for clients and managing security measures and protection protocols for internet browsing
- Basic scheduled maintenance to audio visual equipment
- Fault finding with peripherals, remote 1st and 2nd line support
- Server and network management both on and off-site
- Installation of new cabling and cable management
- Decommissioning of redundant equipment and cabling

Will be working at client sites mostly in Chesterfield/ Derby/ Derbyshire but could also travel to other areas of the UK to carry out service and maintenance work

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