Customer Service Manager

Location
England, Kent, Cranbrook
Salary
£18000 - £21000 per annum
Posted
02 Jan 2018
Closes
16 Jan 2018
Ref
00077425
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
Are you tech-savvy, well organised and able to communicate effectively? If so, you might be a great fit for this company. This is a fabulous opportunity for someone looking to make a real difference in their work - and be appreciated for it. The job is ideal for someone who has a customer service background and able to take on the day to day running of their sales desk.

What you'll be doing… Role and Responsibility:
- Providing prompt resolution of all internal and external routine queries via telephone, emails and online Chat.
- Invoicing, ordering supplies, recording deliveries and updating stock records.
- Communicating with suppliers and customers and advising order delivery dates
- Order administration
- Preparing quotations
- Developing Company order processes and sales procedures
- Providing general administrative support

What Skills You'll need
- Excellent customer service skills, learned in a person-facing environment
- Excellent written and verbal communication skills, you are a confident communicator.
- High levels of accuracy and strong attention to detail
- Strong IT skills - Competent user of Microsoft Office with particular emphasis on Excel and Word. Experience of Sage (or a similar package) would be an advantage.
- Effective planning and organisational skills.
- Good numerical skills
- A professional attitude and be someone who takes pride in doing a good job

What You'll Get; The package includes:
- This is a full-time position (37.5 hours per week)
- Salary: £18,500 - £21,000 per annum
- 24 days' holiday plus bank holidays
- auto enrolment pension
- Some flexibility with working hours may be possible
- £500 Health club or healthy hobby contribution, paid for by the company (available after one year of continuous employment)

What About This Company?
They are a small online company distributing some of the UK's best heating and ventilation products. They have grown rapidly in the past 3 years and now need someone to take hold of their customer service and administration and run the show. They need you to develop their systems and processes and turn them into something their customers recognise as special.

And as they get better and grow, so will you. They can provide a real learning and personal development experience and help get the work life balance that's right for you

Please send your CV. Closing Date for Applications will be Friday 26th January

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