Customer Services Assistant - Travel

Location
England, North Yorkshire, York
Salary
Up to £16975 per annum
Posted
03 Jan 2018
Closes
17 Jan 2018
Ref
00077477
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
This company has been providing market-leading holidays for more than 40 years. They are true rail holiday specialists and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets and exceeds expectations and as a result their valued customers travel with them year after year.

The Position:

They now have an exciting opportunity for a highly motivated and experienced Customer Services Assistant to join their team who will have the opportunity to work in an award winning and highly customer centric business in the heart of York's city centre. Reporting to the Team Manager, some of the activities that you will be responsible for include:

- Handling telephone calls from potential & existing customers ensuring their needs are met in a professional and efficient manner
- Carry out mobility checks to ensure the customers mobility expectations are met where possible giving a day by day run through of itinerary to ensure anyone with mobility issues are handled with care and sensitivity
- Conducting out-bound calling, responding to email enquiries and written communication to ensure customers have all the information they require to make informed decisions on their holiday and are kept up to date with any changes to their booking
- Supporting the administration of holiday cancellations and handling account queries, discussing other available options with the customers when a transfer is in order to retain their custom where possible
- Facilitating the Incident Report process ensuring customers are supported
- Contact customers to follow-up and resolve over-due payments of balances or deposits
- Prepare and dispatch customer documentation ensuring all information and documentation is correct.
- Supporting customer services on a rota basis. Hours will be allocated Monday to Sunday and applicants must be flexible in their working hours. Weekend working is a mandatory requirement.

Customer Services Assistant Attributes:

- Proven experience of working in a customer focused environment with a strong emphasis on customer service
- Experience of working in a busy telephone environment and telephone experience in relation to inbound and outbound call handling
- Strong interest in travel with good geographical knowledge
- Strong customer service abilities and proven administrative skills
- Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication
- Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail
- Excellent written English and numeracy skills
- Good general education and knowledge of Microsoft software packages

Please apply by 10 January 2018.

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