Estate Agency and Property Sales Training Manager - Trainer

Location
England, Greater Manchester, Manchester
Salary
£25000 - £35000 per annum
Posted
04 Jan 2018
Closes
18 Jan 2018
Ref
00077435
Contact
Recruitment Genius Ltd
Sector
Sales
Contract Type
Permanent
Hours
Full Time
Calling all Estate Agents and Property Sales Professionals with Training experience!

Do you have experience in Property Sales AND Lettings?

Are you looking for your next career move?

This company has an excellent opportunity for an Estate Agent / Property professional who has experience of both Sales of Lettings, with a genuine interest in the training and development of others, to work as a full time trainer of Property and Lettings professionals.

The successful candidate can be based from home, although extensive time in our Manchester head office will be required.

Package includes:
- Trainer Salary: £25,000 - £35,000 depending on experience
- Competitive holiday and reward system.
- Company Mobile and Laptop
- Pension
- + Wider benefits package

Essential Criteria to apply;
- Candidates must have experience of working as a Sales Negotiator or Senior Negotiator within an estate agency with experience of both Property Sales and Lettings including house valuations.
- Candidates with previous trainer experience will be preferred.
- Full driving licence and use of a vehicle
- Flexible with travel
- Happy to work remotely and plan own diary

Duties include:
Key responsibilities of the Estate Agency Trainer role will include;
- To influence the behaviours of the customer service and sales teams through ongoing call coaching and critiquing, to deliver a market leading service
- Working proactively to drive performance and focus on customer growth and retention
- To support the design, development and writing of training material to support key objectives
- To work with the call quality monitoring system understanding skills and knowledge gaps and feedback on output
- Liaising with both Estate agency and contact centre team leaders to discuss improvements
- Delivering customer service and sales skills training, to include (but not limited to) objection handling, listening skills, questioning skills, closing the sale.
- To play a crucial role in the design and delivery of the induction training program for the company.

What do they want from you?
- Previous experience of writing and delivering soft skills training
- Excellent communication skills both verbal and written
- A responsible attitude and leads by example
- A positive outlook with the ability to motivate others
- The ability to plan and prioritise your own work and other people's
- Ability to multitask and excellent time management skills
- Integrity and trustworthy when dealing with customers and colleagues
- Takes ownership for resolving issues and seeks assistance when needed
- Works accurately with attention to detail
- Driven by change
- A real hunger for success.

You will be an independent, creative and highly organised individual who can adapt to a high volume and ever-changing workload. Furthermore, due to the nature of the business and their Training requirements, your L&D/Training experience will come from a contact centre background with a focus on sales and customer service.

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