Customer Service Administrator

England, West Yorkshire, Bradford
Up to £20000 per annum
05 Jan 2018
19 Jan 2018
Recruitment Genius Ltd
Contract Type
Full Time
This company is the largest specialist designer and manufacturer of premium folding sliding/bifold doors in the UK.

Further to their continued success and expansion, they seek to recruit an experienced and enthusiastic professional to join their dynamic Customer Services Team, at their Head Office in Bradford.

The full-time position offers an exciting opportunity to shape the continuing extension of their After Sales provision to customers. In particular, the successful applicant will be expected to generate significant income for the business by way of increasing the sale of relevant products and services to clients.
Summary of role -Customer Service Administrator

- Liaise directly with customers and provide supper and advice as required
- Work closely with manufacturing colleagues and Managers on current and historical issues
- Coordinate the Service Engineer schedules for Service Calls
- Professional case management of more complex customer service issues
- Work to achieve the best possible outcome for the business and the client
- Manage and maintain customer service records in the database.
- Manage customer service sales function.

Summary Person Specification

- Proven track record of achievement in customer service and after- sales, preferably in windows and doors.
- High level of literacy and numeracy.
- Solid, firm negotiator and problem solver
- Excellent communication skills
- Great attention to detail
- Able to absorb and relay technical information
- Manages demanding workloads effectively and efficiently
- Excellent use and application of IT, including information retrieval
- Experience with CRM database systems is a real advantage
- Understands the critical importance of customer service in the success of the business
- Positive people person with a common sense approach.

If you feel that you fit the bill and you would like to be part of a highly professional team, of excellent service providers, then apply now!!

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