Helpline Team Leader

Peterborough, Cambridgeshire
£24,860 per annum
07 Jan 2018
21 Jan 2018
Contract Type
Full Time

Helpline Team Leader

If you have experience of leading a team in a busy customer services environment we have an exciting opportunity to join our Helpline team in Peterborough as Team Leader.

In this key role, you will be responsible for developing individual team members, by undertaking staff appraisals, and coaching and leading them to realise their full potential and ensure that daily and weekly targets are achieved.

As a strong team leader and people motivator, you will ensure the welfare of the Customer Services team on a day to day basis, and manage workflow and priorities.

Key to this role will be your excellent telephone manner, effective verbal and written communication skills, good knowledge of computerised sales/service operations, good knowledge of Word and Excel and people management skills.

Due to the team being based across multiple sites, there will be an element of remote management involved.

We offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

•        26 days holiday per year (plus bank holidays), which increases with service;


•        Excellent pension schemes.

If you would like to apply for this great job opportunity please click the ‘Apply’ button.

Closing date for applications is at midnight on Sunday, 21st January 2018. Interviews will take place w/c 29th January 2018.

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.

Reference: 9284

Contract Type: Permanent

Location: Peterborough

Hours: 36 per week - Shift Rota Monday to Friday between 8-4pm, 9–5pm, 9.30-5.30pm (with occasional requirement to work until 8pm)

Salary: £24,860 per annum

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