Information Adviser

Cheltenham, Gloucestershire
£18k, plus benefits
09 Jan 2018
23 Jan 2018
Contract Type
Full Time



  • Cheltenham

Hours of Work:

  • 8.30am – 5.00pm Full time 37.5 hours


  • Full time salary £18,000


We are the UK’s National Agency responsible for providing information and expert advice on international qualifications and skills.  Do you have what it takes to work in a challenging and busy environment, dealing with international enquiries and helping people hoping to fulfil their academic and occupational ambitions?  If so, we would like to hear from you as we have vacancies for Information Advisers to join the UK NARIC team.

Job role:

This is a fast paced, outward facing role in a friendly and dynamic office.  As part of the front desk team, you will provide key administrative support, answer queries received from around the world in writing and over the telephone, and complete initial checks on new applications.



Principally, as a member of the Enquiries Service Centre team within the UK NARIC Information Services Group, the successful applicant will be required to:

  • Take and manage a high volume of incoming telephone calls from people and organisations worldwide
  • Respond within service level agreements to written enquiries from people and organisations worldwide
  • Deal with incoming / outgoing post
  • Log enquiries in a records database
  • Ensure payments from customers are logged and sent for processing
  • Process and respond to enquiries within expected timeframes
  • Provide general administrative support
  • Occasional opportunities to represent the company at external events


Applicant requirements

  • Excellent team working skills
  • Excellent customer service skills
  • Experience of working in a busy office based environment
  • Flexible and adaptable with a positive attitude
  • Professional, courteous
  • Ability to thrive and remain calm, polite and patient under pressure


Person Specification

Please Note: Applicants must hold a current permit or visa showing their right to work in the UK


  • A UK Bachelor Degree

Skills, attributes and experiences

  • A minimum of one years’ experience in a call centre or similar environment dealing with high volumes of inbound calls
  • Proven experience in an administrative processing customer focused role in a similar environment
  • Enthusiasm, efficiency and  the ability to work successfully and supportively as part of a busy team
  • Very good organisational skills and meticulous attention to detail
  • Fluent verbal and written English Language skills, minimum IELTS 6.6
  • Foreign language competency
  • Ability to multi-task and to remain calm under pressure
  • Able to consistently produce high quality work to the service standards and targets set
  • IT literate – particularly with regard to Microsoft Word, Excel, Outlook and data input to information databases
  • Experience of using CRM Systems


Closing Date:  January 31st 2018

Interview Date:  To be advised - various dates available.


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