Administrator / Receptionist

From £8.50 per hour
12 Jan 2018
26 Jan 2018
Glenn Jones
Contract Type
Full Time
JOB TITLE: Administrator / Receptionist

LOCATION: Newmarket, Suffolk


SALARY & BENEFITS: From £8.50 per hour 

WORKING HOURS: Full Time - Monday – Friday 

THE COMPANY: Our client is a growing private dental practice based in Newmarket Suffolk.
THE ROLE: The role of the Administrator / Receptionist will be to carry out administrative duties within the practice and cover on reception over busy periods and holiday/sickness. You will also be required to perform such other tasks as reasonably requested by the principal.
Key Responsibilities / duties of an Administrator / Receptionist to include:-

Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner.
Receive and deal with patients and visitors in a pleasant and prompt manner.
Notify dentists/hygienists of patients’ arrivals, keeping patients informed of any delays.
Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required.
Prepare patient records and day sheets for each dentist / hygienist.
Collect and record patient.
Maintain the patient records to ensure they are completed correctly before filing them securely.
Follow computer procedures to ensure that patient records are properly maintained.
Carry out routine house-keeping procedures on the computer.
Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out.
Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints.
Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice.
Keep the office, patient’s toilet and reception area tidy and welcoming.
Assist the Practice Manager in the administration of the practice.
Identify his / her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal.
Assist throughout the practice and perform such other tasks as reasonably requested by the Principal / Practice Manager.
Attend all practice meetings as requested.

THE CANDIDATE: The ideal candidate will be a friendly, organised and motivated individual with good communication skills as well as being a proficient user of the Microsoft Office package. The successful Administrator / Receptionist will be able to establish and maintain productive working relationships with all members of the dental team. You will be smart and presentable with a sympathetic and understanding nature. Our client is looking for someone who is able to deal with potential anxious and nervous patients coming in to the practice. You must be able to communicate with people at all levels and have excellent listening skills.
Key experience / skills essential for the role of Administrator / Receptionist based in Newmarket, Suffolk

Must live within a commutable distance of Newmarket, Suffolk.
Will ideally have previous experience in a similar role although full training can be given to the right candidate.
Will be a proficient user of Microsoft Office package 
Must remain customer focussed at all times

Does this sound like you? If yes and you would like to apply for the Administrator / Receptionist position then please hit the apply now button.

You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.

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