Johnston Press

IT Service Desk Support Analyst

Leeds, West Yorkshire
Competitive rates of pay
16 Jan 2018
29 Jan 2018
Mark Green
Contract Type

IT Service Desk Support Analyst

Johnston Press is one of the largest local, regional and national multimedia organisations in the UK. We provide news and information services to local and regional communities through our extensive portfolio of hundreds of publications and websites.

You will be responsible for providing timely, effective and efficient support to internal customer base including receiving, recording, routing, resolving and monitoring support and service requests. We deal with an average of 1,000 incidents per week, working a shift system providing 24/7 support. Full training will be provided on our key business system.

We Are Looking For
• Strong interpersonal skills with the ability to interact with people at all levels of the business
• Experience of working on a busy service desk
• An understanding of service desk metrics
• An understanding of ITIL best practice
• Experience with Microsoft office applications, Operating Systems, Google Mail, Google Docs, Enterprise Management systems (Active Directory)
• Excellent organizational skills, capable of prioritising workloads
• Ability to work under own initiative, sometimes under pressure

If you feel you have the qualities to fulfil this role, please send your CV and covering letter quoting your current salary by either mail or email to:

Mark Green,
Johnston Press plc,
Group IT Services
No1 Leeds,
26 Whitehall Road,
LS12 1BE

Johnston Press is committed to Equal Opportunities

Closing date: Monday, 29th January,2018

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