Customer Service Advisors

Recruiter
Quanta Contracts Ltd
Location
Huntingdon
Salary
£15000 - £16000/annum OTE £19,000
Posted
10 Feb 2018
Closes
26 Feb 2018
Customer Service Advisors A fantastic opportunity to kick start your career with a Top 100 Company based in St Ives, Huntingdon, Cambridgeshire. Working in the bespoke insurance market, the purpose of your role will be to maximise customer sales and the retention of customers. Dealing with both inbound and outbound calls you will be providing 1st class customer service and effective administration support for all external and internal customers. Main Responsibilities: Managing customer enquiries and queries via the telephone and emails. Maximise retention targets through the provision of effective and efficient communication and negotiation skills. Adhere to company processes. Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met. Communicate with customers to provide product information allowing the customer to make an informed decision. Maximise opportunities to cross sell and up sell insurance products. Take accountability by proactively escalating issues and seeking guidance. Understand business issues and recommend solutions to improve. Commit to your own personal development. Essential Skills: Excellent communication skills Able to work on your own initiative Target Driven Desirable Skills / Experience: Experience of working within a call centre environment / customer orientated role. Experience of achieving targets and goals An understanding of Insurance Salary: A starting salary of £15,000 is being offered with a review at 9 months to £16,000 then 18 months later a salary of £17,500 will be offered - dependant of achieving targets Realistic OTE for Service - £19k Hours of Work: Full Time: Week 1: 8.30 - 16.30 Monday to Friday Week 2: 11.30 - 19.30 Monday & Friday 12.00 - 19.30 Tuesday Wednesday and Thursday 8.30 - 16.00 Saturday

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