1st Line IT Support Assistant

2 days left

England, Hampshire, Portsmouth
£19000 - £21000 per annum
06 Mar 2018
20 Mar 2018
Recruitment Genius Ltd
Contract Type
Full Time
This company is looking to recruit a 1st Line IT Support Assistant on a 3 month temporary contract.

Supporting their IT Manager by deploying/upgrading Windows 10 operating system for 25/30 computer. This will include providing end-user post application support, data backup along with hardware upgrades and set-up.

Key Responsibilities (in order of priority)


- Windows 10 upgrade and deployment
- Taking delivery of equipment and checking contents before assembly
- Setting up new laptops, PCs and users
- Providing local and occasionally remote support for approx. 150 users on day-to-day technical hardware and software issues

Liaison and Communication

-Informing all employees of planned IT maintenance
- Involvement with the IT Team in regular meetings
- Liaising with IT Manager for personal development

Other tasks

- Organise secure disposal and recycling of hardware
- Any other duties as may be required from time to time by management

Operating Systems and Software Knowledge

- Microsoft Windows 7 and 10 Desktop Operating Systems
- Microsoft Office 365

Experience (minimum required)

1+ year experience in a similar role, for a similar size organisation. Evidence of good communications and interpersonal skills.

Knowledge and Qualifications

- Strong computer hardware knowledge
- Windows 7 and 10 experiences essential
- Microsoft Office experience essential
- Active Directory experience essential
- Basic understanding of network infrastructure i ncluding LANs, WANs and telephony systems
- Exposure to supporting end-users with varying technical ability
- Interest in personal development

Competencies and Behaviours

- Natural problem solver
- Customer focused
- Excellent communication skills
- Clear telephone manner
- Attention to detail
- Willingness to learn

Job Specific Requirements

- Occasional late shift to cover project requirements

Hours of work

- The standard hours of work are 08:30 - 17:00 Monday to Friday with 30 minutes' lunch. Some flexibility is required to meet deadlines

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