Customer Support Assistant

Negotiable dependant on experience
07 Mar 2018
21 Mar 2018
Zoe Harris
Contract Type
Full Time
LOCATION: Droxford, near Portsmouth

JOB TITLE: Customer Support Assistant

SALARY & BENEFITS: Negotiable dependant on experience

WORKING HOURS: Monday – Friday 9am – 5pm (the odd evening and weekend may be required to work due to worldwide customer support)

THE COMPANY: We are currently working with a world leader in Magstripe and Chip test tools for the Smart Card Market providing the fastest and most accurate and reliable test tools available. They work with card manufacturers, personalisation bureaus, test laboratories, banks and issuers and worldwide payment schemes principally Visa, Mastercard and American Express. Due to internal promotion they are now looking for a Customer Support Assistant to join their small team in an idyllic rural situation just outside Droxford near Portsmouth. 

THE ROLE: As a Customer Support Assistant you will offer support by telephone and e-mail on all issues regarding installation, configuration and advice on customers software and hardware and keeping logs and records. You will also assist in purchasing and stock control including ordering stock and maintenance of stock database. Other duties will encompass all aspects of shipping (import & export) including shipping paperwork and assembly of Chip products and repair and servicing of customer returns. 

THE CANDIDATE: The successful candidate must be able to work efficiently with minimum supervision either alone or as part of a small team. You will be an outgoing and friendly individual who is a team player and happy to help customers at all times offering excellent customer service for which this company is well-known within the Card industry. 

Key experience essential for the role of the Customer Support Assistant :- 

• Experience using Microsoft Excel, Word and Outlook
• Have your own transport as Fareham is the nearest town with public transport links.
• Live within a comfortable commuting distance to Droxford, near Portsmouth.

Does this sound like you? If yes then please hit the apply now button.

You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.

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