Customer Service Admin Assistant

£18.5k per year with additional customer focused bonus incentives
09 Mar 2018
23 Mar 2018
Sian Clayton
Contract Type
Full Time
LOCATION: Portsmouth

JOB TITLE: Customer Service Admin Assistant

SALARY & BENEFITS: £18.5k per year with additional customer focused bonus incentives

WORKING HOURS: Mon - Fri, 8.30am – 5.30pm with 1 hours lunch. 20 days annual leave plus bank holidays

THE COMPANY: Our client is a well-established company based in Portsmouth, and are the UK's largest independent conversion house, which offer an unrivalled range of products for print lamination and encapsulation applications. An exciting opportunity has arisen for Customer Service Admin Assistant to join their team on a full-time permanent basis. 

THE ROLE: Your primary role will be answering and directing inbound telephone calls across the
group and processing customer orders either directly via inbound telephone & email or via the sales team. You will support marketing activities in maintaining customer database information’s and helping produce marketing mail shots via post and email.

Key Responsibilities for the Customer Service Admin Assistant role:- 

• Respond professionally to all telephone, fax and email enquiries, assisting or directing to the relevant part of the business.
• Sales order processing using associated computer systems.
• Print and collate job cards and labels. Collate completed job cards in preparation for invoicing.
• Assist in monitoring customer orders to ensure customer delivery requirements are met, including any special arrangements regarding delivery, invoicing, etc.
• Deal with demanding customers via telephone or email and work pro-actively with the sales and production teams to meet their needs.
• Liaise with customers regarding sales orders, accounts and customer service matters.
• Assist with the management and updating of customer databases.
• Ensure that all files and filing is completed on a daily/weekly basis.

THE CANDIDATE: The ideal candidate for the Customer Service Admin Assistant will have excellent communication skills, be organised, diligent and be able to see tasks through to completion. You ideally will live within a commutable distance to Portsmouth. 

Key skills and experience for the Customer Service Admin Assistant role:- 

• Previous experience within a customer service office environment (desired but not essential)
• Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
• Experience of Microsoft Office computer systems.
• Ability to deal with demanding customers via telephone or email and work pro-actively to meet their needs.
• Able to cope with a changing working environment
• Minimum education of GCSE Maths & English A* - C

Does this sound like you? 

If the answer is yes please hit the “Apply Now” button today.

You will be forwarded an online application form to further strengthen your application and we will respond to you in due course. Good luck...

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