Trainee Customer Service Advisor

England, Greater Manchester, Manchester
Up to £15379 per annum
09 Mar 2018
23 Mar 2018
Recruitment Genius Ltd
Contract Type
Full Time
This is an opportunity to join the largest independent black and minority ethnic (BME) Housing Association in the North West. Working mainly in the inner cities of Manchester, Trafford and Stockport, their head office is in Ardwick, Manchester. With its roots in the African Caribbean Community, the association champions the provision of quality affordable homes and services in sustainable multi-cultural neighbourhoods. With over 1000 homes in ownership and management, their asset base is £55 million and turnover is in the region of £5 million. They are currently seeking a:

Trainee Customer Service Advisor
(12 month contract)
Full Time, 35 Hours per week
Salary: £15,379 per annum

Are you looking to start a career in Customer Service? This is an excellent opportunity to learn on the job, working alongside experts and senior managers, to gain a solid background in the field of housing services.

They are looking for a self motivated, naturally inquisitive individual who is confident to work in a team committed to Customer Service Excellence.

This is an excellent opportunity to join an organisation which provides employees with variety, early responsibility and the ability to make a real difference to the lives of people in our local communities. In addition, this is a fantastic opportunity to get a real head start in your career. With on the job learning supported by a structured training plan to help you kick start your career.

Objectives of Post:

The role is a traineeship and the post holder will agree to attend various relevant courses and training opportunities to go alongside their employment.

- to provide an effective reception and telephone switchboard service to all internal and external visitors and callers.
- to process repairs requests and administer the association's maintenance and repairs system, in accordance with defined policies and procedures.
- to process applications for housing and maintain the association's waiting list in accordance with defined policies and procedures.
- to provide a proportion of time to Housing Services to cover low level rent arrears administration and to undertake reasonable general administration tasks under the supervision of the Housing Services Manager and any allocated Housing Officer.

Closing date for all returned applications is 5pm on Friday 30th March 2018

Proposed interview date: Wednesday 11th April 2018

To obtain an application pack for this position, please apply now.