Team Leader / Client relations
Team Leader / Client Relations £25,000 Report To: Operations Manager Main Accountabilities: (there may be others) Manage a small team, recruitment, training and development. Full accountability for all KPI’s across acquisition, activation, engagement, retention and quality Constantly identify areas for growth, improved execution and constant optimization (Hunter attitude to driving growth, scaling and better ROI) Administration of new Suppliers compliance checks Conduct panel interviews as and when required Participate in regular meetings and provide updates to the Operations Manager and other Management within the business Create, maintain and report recruitment and supplier data Other Duties: To comply with all company policies regarding quality management, fire, health & safety and security. To undertake any training as deemed necessary by management To carry out any reasonable request made by management To be alive to new ideas and to make suggestions for improvements and motivate your team To assist other areas of the company as required. Requirements: Experience scaling and managing operational processes at scale A balanced mix of people, technical, and operational skills Ability to build partnerships and work collaboratively cross-functionally A hands-on mentality with a strong taste for process innovation and continuous improvement Ability to work with diligence at speed and under pressure Excellent communication skills; ability to represent the company with senior stakeholders; ability to coach and manage others and clearly share insights with the team through both written and verbal presentations Principal Skills & Attributes Required: Solid organisational and multitasking skills Analytical skills Management and leadership skills Diplomacy Ability to work off own initiative Team working Communication skills PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF THIS LOCATION. Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.