Customer Service Advisor

Recruiter
Bowmay Consulting Ltd
Location
Manchester
Salary
From £7.55 to £8.50 per hour Permanent or possibly Temp to Perm
Posted
20 Mar 2018
Closes
22 Mar 2018
Contract Type
Permanent
Are you a hard worker who thrives on working in a fast-paced and challenging environment ? Do you enjoy providing end to end Customer Service through to resolution? Can you start ASAP ? We are working exclusively with our Client based in Wythenshawe to help find them an experienced Customer Service Advisor. Please note that this role is being offered on either a Permanent or Temp to Perm basis. The Company In business for over 40 years , they have recently stormed the online market and have an anual turnover of c£15Million . Based in comfortable offices, with on site parking if needed - they work in organized chaos The Role 90% of the role will involve handling email / online queries and complaints from Customers - these are likely to be from sales made via their Ebay and Amazon sites. Mondays are their busiest day for queries where you could be expected to deal with over 100 emails through to resolution. On average you will take around 10-15 queries per day by telephone. The customers you deal with could be wholesale businesses or independent buyers. Being in retail, you need to expect to be busy and understand that there will be pressure at peak times to take on a larger workload . The Candidate Ideally you will be from a Customer Service background - preferably with working experience of Ebay and / or amazon . You must be a strong character who has patience and resilience and someone who can talk to people at all levels. Working Hours Preferred working hours are Monday to Friday 8.30am - 4.30pm but these can be flexible ie. 9am-5pm / 8am-4pm / 7.30am-3.30pm If you think you have what it takes, then please apply now WE REGRET THAT DUE TO HIGH VOLUMES OF APPLICATIONS RECEIVED, WE ARE UNABLE TO CONTACT ANY UNSUCCESSFUL APPLICANTS This job was originally posted as www.totaljobs.com/job/80578615

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