French & Spanish Speaking Customer Service Representative

2 days left

Recruiter
Manpower
Location
Gateshead
Salary
£10 - £11 per hour
Posted
24 Apr 2018
Closes
23 May 2018
Contract Type
Temporary/Seasonal

French & Spanish Speaking Customer Service Representative

Main Duties

  • To manage order receipts efficiently, prioritising timely orders processing and good customer interactions and relationships.
  • Support the order to cash process with excellent order processing
  • Register and process customers orders on the system, received via electronic mail, phone or through other contact with the customer
  • Ensure order processing is handled correct and in full, and is transferred to the transporters (logistic) Raises issues in delivery and/or invoice process with supervisor.
  • Acts as first level contact with customers for answering questions and in attempting to resolve complaints.
  • Obtains adequate customer and product knowledge to find solutions for customers needs
  • Makes proposals for improvement on work processes
  • Complete registering /filing/ archiving of customer service related documents

Job requirements:

  • Strong communication skills both written and verbal
  • Excellent attention to detail
  • Ability to work well within a team
  • Fluent in French & Spanish

Benefits:

  • Accessible via public transport / Onsite Parking and on site facilities
  • 33 days holidays a year (including Bank Holidays)
  • Pension
  • Manpower Discount offer - AA, Virgin Day experience's, Vauxhall and Merlin Entertainment group

Working Hours:

  • Monday to Friday 36.15 hours a week