Customer Service Centre Advisor
We are proudly representing our public sector client based in Gosforth for their search for a Customer Service Centre Advisor. They now have an immediate requirement to recruit for a temporary assignment to start as soon as possible till July 2018.
The Role:·To provide an effective customer and client focussed service through provision of frontline telephone.·Outstanding quality services and customer experience through taking ownership of queries and where possible, resolving at the first point of contact.Through both inbound and outbound calls, assist with general enquiries.Process customer requests and making appointments.Receive and input customer information.Update Customer Information systems and relevant documentation.Receive customer feedback and complaints, communicating and managing appropriately within levels of responsibility and authority and to relevant escalation points.Undertake any further duties to support the Customer Service Centre functions as requested by your Line Manager.Liaise with other external agencies by exception to progress service to customer.Undertake all reasonable training activity designed to support you in your role.
The Person:Competent user of Microsoft Office applications and experience of handling and managing customer information electronically.The ability to work under pressure and handle a variety of tasks.The ability to work accurately with attention to detail.The ability to work as an effective team member with minimal supervision.Relevant experience in customer service and fulfilment duties such as taking and answering phone calls, processing payments, arranging appointments and handling complaints at first point of contact.The ability to communicate effectively and empathetically with a diverse range of customers, including vulnerable client groups.