Collections & Recoveries Officer

Recruiter
Shawbrook Bank
Location
Mountnessing
Posted
13 May 2018
Closes
19 May 2018
Sector
Accountancy
Collections & Recoveries Officer Shawbrook is a specialist UK lending and savings bank founded in 2011 to serve the needs of SMEs and individuals in the UK with a range of lending and savings products. We differentiate ourselves by concentrating on markets where our specialist knowledge and personalised approach to underwriting offer us a competitive advantage. This supports attractive stable returns and sustainable growth and also benefits businesses and consumers in parts of the market which continue to be poorly served by traditional high street banks. Fundamental to our success is a relationship focus which puts the interests of our customers and business partners at the heart of everything we do, built on a culture which stresses the use of our experience and judgement to make decisions that balance risk, return and customer need. Working closely with third party service providers, responsible for the key strategic decisions on more serious arrears. The Commercial portfolio is a combination of residential and business mortgages. Ensure that the strategy adopted mitigates against losses from bad debt whilst complying with the regulatory requirements the Bank operates within. Collections and Recoveries Officer Job Responsibilities: Responsible for making the key strategic decisions (within agreed mandates) on more serious arrears cases, this includes long term financial difficulties and litigation. Direct contact with the customer will also be required from time to time by either telephone or face to face. To comply at all times with the requirements of the regulatory regime within which the bank operates whilst ensuring the necessary documentation detailing strategies and policies are updated. Interact on a daily basis with external contacts to include solicitors, independent customer account managers and Debt Collection Agencies and escalate any issues to the Collections & Recoveries Manager. To monitor compliance with all SLA’s addressing issues when required and escalating where necessary. To provide cover in the absence of the Collections & Recoveries Manager. This will include, assisting in the production of MI and attendance at meetings to provide a performance update. To provide recommendations for improvements to processes, systems, procedures and controls. To proactively review collections and recoveries cases and feedback findings in relation to front end lending decisions and trends relating to brokers, making recommendations where appropriate. To manage the daily referrals on arrears cases from the 3rd party Service Provider. This will include the authorisation of repayment plans and other forbearance treatments. To cover the arrears & collections activity on the various portfolios in the absence of the other Collections & Recoveries Officers. Carry out regular quality assurance checks to ensure that the appropriate actions have been taken and fair customer outcome has been achieved. Collections and Recoveries Officer Knowledge and Skills: Educated to a GCSE (or equivalent) standard Proven track record and at least 2 years’ experience in dealing with collections/litigation accounts in a banking environment. Knowledge of the Commercial, Secured and Unsecured business is preferred. Understanding and awareness of DPA and legislative requirements. Able to work on own initiative and to contribute to the Customer Operations teams objectives. Ability to build productive relationship with 3rd party contacts Computer literate (good knowledge of MS Office suite - Excel, Word, Power-Point) Knowledge of Microsoft Office applications and able to build reports and carry out spreadsheet analysis Knowledge of TCF Knowledge of compliance procedures within Financial Services Location: Brentwood Salary: Competitive If the position of the Collections and Recoveries Officer sounds of interest please get in touch

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