Emergency Call Handler - Weekends/ Evenings

Recruiter
Kirkland Associates
Location
Leicester
Salary
From £19,000 to £20,000 per annum
Posted
15 May 2018
Closes
19 May 2018
We are currently recruiting for a prestigious Leicester employer for a Emergency Call Handler to work in their busy department. Our client look to consistently exceed their customers expectations and are looking for individuals who are passionate about delivering excellent levels of service at all times and want to work in a varied role. This is a great opportunity to work in a successful organisation who offer long-term career departments. Please note these positions are Temp - Perm, with a high chance of going permanent. Candidates must be available to start immediately. Saturday 4pm - Midnight and Sunday 4pm - Midnight or Sunday Midnight - 8am and Monday Midnight - 8am or Saturday 8am - 4pm and Sunday 8am - 4pm The Role: To answer calls on and take any necessary steps to ensure the well being of the customer. To provide assistance, support and emergency response effectively using a calm and sensitive approach To identify emergency situations and take the appropriate actions. To seek to provide first time resolution for all calls. To handle relatively complex emergency repair requests and to recognise vulnerability and escalate timescales for repairs as necessary. To give appropriate advice in accordance with set procedures. To record all repairs on the database. To prioritise repairs according to set procedures. The Candidate: Team player Puts customers first/ Passion for service excellence and continuous improvement Displays a can do attitude with drive and enthusiasm Ability to empathise with customers and cope well in emergency situations Works well under pressure with the ability to multi-task This job was originally posted as www.totaljobs.com/job/81439232

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