Social Media Advisor - Available Immediately

Recruiter
Ccr Recruitment Limited
Location
Leicester
Salary
From £10 to £10 per hour
Posted
16 May 2018
Closes
20 May 2018
Social Media Advisor - Available Immediately Based in Leicester Perm position - basis 37.5 hours Up to £18,000 plus £100 a month extra if hit KPI's Core Hours: Monday to Friday 8 am - 7 pm - Saturday & Sunday 9 am - 5 pm (Only 1 in 3 weekends) Due to a rapid growth, my client a UK leading house hold brand in Leicester are now seeking experienced and passionate Social Media Advisor to join their lively team. Who we want… Someone with strong communication skills (written and verbal). A person who is motivated to deliver the highest levels of customer service and is passionate about our brand. A person who is caring and understanding of our customer’s needs. Someone who is an ambassador for the client in regard to our customers. A person who loves teamwork and can drive good change. A person who has a natural flair and passion for Social Media Utilising Facebook, Twitter and Trustpilot - able to adapt their tone of voice depending on what platform is being used. Confident with grammar, spelling and punctuation. Able to work on more than one digital platform at a time. Work to given deadlines and k.p.i.’s Experience within Social Media within a business is essential. What you’ll do… Handle customer complaints or queries and create resolutions that meet customer and business needs via Social Media, including Facebook, Twitter and Trustpilot. Constantly search for opportunities to improve the customer experience. Capitalise on opportunities to drive high levels of customer loyalty and satisfaction. Meet individual and departmental targets. Escalate any complex issues when appropriate to achieve the best possible outcome for the customer and the business. Share best practice with the business Be a part of a wider network. In return, you will be rewarded with an excellent competitive salary, plus bonus incentive, great company discounts, full in-house training and development program and fabulous employee perks. All this plus the chance to build a successful and rewarding career. This job was originally posted as www.totaljobs.com/job/81190750

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