Customer Service Agent

Recruiter
Cordant Contact Centre
Location
Manchester
Salary
Up to £17000 per annum + Plus Bonus
Posted
08 May 2018
Closes
21 May 2018
Inbound Customer Sales Advisor About the role… As an Inbound Customer Sales Advisor, the agents will be taking calls from potential customers who have broken down in their vehicle at the time. The customers are calling in the need of recovery/assistance, usually quite urgently. The agent will take the customer through an application over the telephone and providing them with a quote for how much it's going to cost them to be rescued on that day, and to be signed up to a policy moving forward. The role is heavily service driven and the agents need to be able to show genuine empathy as the customers can be upset or distressed due to their circumstances. Call Centre - Customer Service Advisor - Permanent Location: Stretford Salary: £17,000 Bonus Hours: A rotational shift pattern working 5 out of 7 days between the hours of 8am-7pm Mon-Fri & 9am-5pm Saturday-Sunday About the role… Here you will be working as a customer service advisor, where you will answer calls from people who are in a breakdown situation however do not have a membership, you will take details whilst quoting charges and up-selling where appropriate. The Benefits we will provide you: Fortnightly pay on a Friday. 28 days paid annual leave Genuine Progression Opportunities Full paid training provided Childcare Vouchers Plus much more Desired Criteria 6 months customer service/up-selling experience - preferably in a customer service advisor role. Criminal Record Check will be required Credit Check will be required Start date - 9th April If you are interested click apply or call Cody Today on 0161 641 2720 CCPC Cordant People are acting as a equal opportunity employer in relation to this vacancy Cordant Group is an equal opportunities employer This job was originally posted as www.totaljobs.com/job/81270832

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