Refuge Support Worker

Resourcing Group
£14 - £15 p hour
06 Jun 2018
05 Jul 2018
Contract Type
Refuge Support Worker

Based: Hounslow

Rate: £14 - 16 per hour

Length: temporary 3 months on-going

Start date: Immediate

Synopsis of duties:

Work with refuge colleagues to manage new referrals for vacant refuge spaces within the site, ensuring the suitability of new residents for refuge space.

Actively manage a caseload of individuals who are or have experienced domestic abuse, working with individuals to reduce their risk, increase their safety and improve their well-being.

Complete risk assessments with individuals using the Safe Lives DASH and make referrals to the local MARAC as necessary.

Support individuals to plan for their safety, completing safety plans as necessary.

Work with service users to holistically assess their individual needs and formulate and regularly review a support plan to achieve positive outcomes.

Support and advocate for individuals in a range of areas including but not limited to: safety; risk; housing; finances and budgeting; legal and civil orders; parenting; children; physical and mental health and/or drug and alcohol issues.

Work with service users and advocate on their behalf to secure suitable permanent housing solutions.

Support refuge residents with applications for housing and other welfare benefit claims and collect amenities and other rent chargers from residents on a weekly basis.

Work in a manner which ensures cultural sensitivity, addresses discrimination and other barriers to accessing service.

Identify safeguarding concerns and report any concerns immediately to duty manager and follow organisational procedures for reporting to social services as necessary.

Support and advocate for service users at meetings including core groups and team around the child.

Deliver group work and facilitate service user led activities including consultation.

Represent the organisation at external partnership meetings including MARAC and other multi-agency meetings.

Ensure the timely and accurate input of service user data into the organisation's case management system and all other administrative duties associated with the role.

Prepare regular monitoring reports as required by funder and contribute to internal monitoring procedures as required.

Work with the Facilities Officer to ensure the highest standards of health and safety are maintained across all sites and report any issues as a matter of urgency.

Ensure VOID bed spaces are cleaned and prepared for advertisement for new referrals within a timely manner, working with the Facilities Officer to achieve this.

Participate in regular management supervision, case reviews and clinical supervision to ensure the highest standards of support and advocacy.

Maintain strict organisational confidentiality, professional boundaries and security procedures.

Participate in out of hours on call service on a rota basis.

Essential Requirements:

Enhanced DBS within the last 12 months

Car Driver

For details on this or any other role please contact Holley Najera on 0207 264 0715 or email

Resourcing Group is acting as an Employment Business in relation to this vacancy.