Photocopier / Print Engineer - Site Based

Location
England, County Durham, Durham
Salary
£23000 - £26000 per annum
Posted
07 Jun 2018
Closes
21 Jun 2018
Ref
00083774
Contact
Recruitment Genius Ltd
Sector
IT
Contract Type
Permanent
Hours
Full Time
This company is currently recruiting for an experienced site based MFP/Printer Engineer within the office equipment and managed print services industry. They are looking to expand their service team and they are looking for a Photocopier/Printer Engineer with a proven background servicing and repairing colour and monochrome printers and MFDs/MFPs. PC's and Laptops would also be beneficial

Key Tasks:
- To service, repair and maintain photocopiers, printers and MFDs/MFPs
- Repair of IT hardware including pc's, laptops
- Ensure all visits are completed in accordance with call control
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving.
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers.

Essential and Experience Required:
- To service, repair and maintain MFDs/MFPs and printers.
- Repair of IT hardware including: pc's, laptops
- Ensure all visits are completed in accordance with call control
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers
- Attend Monthly / Quarterly Service review meetings as required
- Carry out Pro-Active maintenance visits across the estate as required
- Assist Pro-Active consumables team / customers as required

Desired Skills and Abilities:
- Knowledge on Safecom print solution
- Broad experience of IT services across a range of organization's including Private and Public Sector.
- Enthusiasm and willingness to learn and be accredited in emerging technologies.
- Commitment to their Mission, Vision and Values.
- To consider the customer's visibility and requirements of their services.
- Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
- Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
- Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
- Execute tasks and record efficiently to enable timely billing.

Similar jobs

More searches like this

Similar jobs