Customer Service Advisors - temp to perm opportunities!
We are currently looking for a number of customer service advisors for a nation-wide client based in their offices on the outskirts of Coventry.
The right candidate will need to be free for work immediately and we can guarantee the successful candidates full time working hours, great experience for a large national company with a great potential of a permanent position after 3 months.
We are only able to consider candidates that have previously worked in an office or contact centre environment performing customer service duties.
Please note that the successful candidates must be able to commit to full time working hours on the below shift pattern; please make a note of this before applying as it is not flexible and is the only one available.
Tuesday to Saturday - 11am to 8pm
Also, please note that due to the location of the office, only candidates with access to a car will be able to be considered for this role.
Duties to include:
- To answer inbound customer and client queries via inbound telephone calls
- Deal with customers emails and respond to queries.
- Track orders and confirm delivery timescales
- Provide proof of delivery to customers
- Track drivers to check on deliver whereabouts
- Ensure all customer calls and emails are actioned within agreed timescales
- Respond to customer feedback or queries in a positive and professional manner
- To communicate effectively and professionally with all clients and customers to ensure that all manners are resolved in a satisfactory way
- Composing responses to complaint letters
- Excellent telephone manner
- Excellent communication skills - both written and verbal
- Previous customer service experience - retail, contact centre or hospitality
- A true team player
- A hard working and professional attitude towards work
If this sounds like the role for you then please get in touch today - we want to hear from you! Send us your CV or why not call into the office to discuss your application with one of our consultants - 01442-531-155.
Looking for the next step in your career? Think Specialist Recruitment.