French speaking Customer Support

Recruiter
Hays
Location
Basingstoke
Salary
£10.00 - £13.00 per hour
Posted
14 Jun 2018
Closes
14 Jul 2018
Contract Type
Temporary/Seasonal

£11.43ph (plus holiday), Basingstoke, French bi-lingual, Customer Service, Parking, longterm temp, gym, cafe

Your new company
Our client is a world leading technology business, founded over 70 years ago. A truly global organisation with a passion for innovation and product development. You will be joining a dynamic team, who deals with clientele across Europe. You'll be working as part of a team, who are constantly innovating and developing new standards.

Your new role
Your new role will be predominantly phone and computer based, speaking with French based customers- your job will be to provide excellent customer service while also resolving queries and issues. You will be speaking with customers to understand their questions- escalating where necessary or passing them onto the relevant teams and departments. You will them be aiding by talking through their issues and supporting them by taking the appropriate actions to resolve the problem and/or provide the right advice to the customer. This may include quotes , ordering parts, arranging product repairs, etc.

What you'll need to succeed
You will need to have excellent communication skills both speaking English and French- you must be fluent in both written and spoken French at a business level (any additional languages would be a big plus). We would ideally be looking for you to have similar experience to this role, so having previously worked as customer support in an office environment. Generally we are looking for an organised candidate who is inquisitive and ideally has an interest in IT and audiovisual equipment.

What you'll get in return
£11.43ph (plus holiday). This client is based in central Basingstoke so has great transport links. Free onsite parking, onsite cafeteria, subsidised onsite gym and free shuttle bus. This role is currently 6 months ongoing and will be a long-running temporary assignment with no set end date. This company is known for providing an excellent environment for their staff.

What you need to do now
If you're interested in this role, lick 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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