Conference Operator

Recruiter
Purple Placements Limited
Location
Basingstoke
Salary
£24000.00 - £26000.00 pa
Posted
06 Jun 2018
Closes
16 Jun 2018
Shift is 6am - 2.30pm This position reports to the Service Desk Managers. The Service Desk Managers will provide day to day direction as well as conference procedures, guidelines, escalation support, day to day project guidance and prioritisation of day to day activities. The Service Desk Managers report to the Global Operation Manager provides information and direction on organizational strategy, policies and procedures, new products and services, escalations support and career development. The Conference Operator reports to the Service Desk Managers. The Service Desk Managers will provide day to day direction as well as conference procedures, guidelines, escalation support, day to day project guidance and prioritisation of day to day activities. The Service Desk Managers report to the Global Operation Manager provides information and direction on organizational strategy, policies and procedures, new products and services, escalations support and career development. Organisational Relationships: The Conference Operators to the Service Desk Managers. The Service Desk Managers will provide day to day direction as well as conference procedures, guidelines, escalation support, day to day project guidance and prioritisation of day to day activities. The Service Desk Managers report to the Global Operation Manager provides information and direction on organizational strategy, policies and procedures, new products and services, escalations support and career development. Authority and Decision Making Capabilities: The Conference Operator will work with the Service Desk Managers to prioritise work load to meet the needs of the customer and business. This position will have the responsibility for ongoing support of video conferences. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures. Key Responsibilities for Conference Operator: This position requires constant communication with customers. You will be required to troubleshoot issues and make recommendations to customers. The responsibilities of this role will include but are not limited to: Manages and conducts video conferences utilizing multiple video bridging platforms Assists with customer enquiries, concerns and issues Ensures timely resolution of any problems Provides the necessary follow-up on quality issues during live conferences Maintains a customer-oriented manner and professional relationship with customers Effectively documents customer issues in Portal Appropriately follows escalation path to ensure customer issues and concerns are handled appropriately Responds to customers inquiries and provides information concerning available services and features to the customer Understanding of Yorktel product and service offerings Other duties as assigned Key Competencies for Conference Operator Interpersonal communication skills Ability to work in a team environment Industry specific knowledge Adaptability & flexibility Analysis & reasoning Attention to detail Customer focus Decision making & judgment Integrity Planning & organizing Problem solving Relationship building Results driven Ability to work under pressure Conversational awareness Understand of customer specific procedures (SOP's - Standard Operational Procedures) Technical Responsibilities, Skills & Additional Qualifications for Conference Operator: Recommended technical knowledge of Polycom Systems, Tandberg/Cisco Systems and other audio and video technologies and business tools used to support conference operations General AV knowledge and videoconferencing systems desired Troubleshooting skills Understand of control systems such as Polycom, Crestron/AMX control systems Technical Certifications (desired): Certifications with Industry leaders such as Polycom, Cisco etc. Certifications with AV Industry leaders desirable (Extron, AMX, Crestron, Biamp, etc) Skills: High levels of professionalism and integrity Exceptional customer service skills Exceptional written, verbal and interpersonal skills Excellent troubleshooting skills Standard IT skills required (MS Office applications) May require occasional lifting (up to 25 lbs) Requires extensive sitting, standing and walking Domestic travel requiring multi-night stays within and at times outside the local work area Valid driver's license Must be willing to accept background checks to be performed as required by current or future contracts Must be willing to apply for security clearances, SSA Suitability, and other related clearances Preference (but not mandatory) bi-lingual skills on the following languages: o French o Portuguese o Spanish This position has no leadership or supervisory responsibilities This job was originally posted as www.totaljobs.com/job/81752474

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