Customer Service Advisor

Recruiter
Macildowie Associates.
Location
Leicester
Salary
Up to £19000.00 per annum
Posted
13 Jun 2018
Closes
16 Jun 2018
THE OPPORTUNITY: Macildowie are currently looking for a Customer Service Advisor to work for a business based in North Leicester . This business is easily accessible from the city centre, Loughborough, Thurmaston, Hamilton, Birstall and the surrounding areas. The ideal candidate will be responsible for providing exceptional customer service and administration to organise the movement of goods from manufacturers right through to customers. The candidate must be well organised, a good problem solver and can work with people at all levels with a strong focus on customer resolution and experience. This is a permanent, full time position. THE ROLE & YOUR RESPONSIBILITIES: Customer services over the phone and email. Assisting our warehouse team in other daily tasks Deal with customers, sellers, and couriers in order to arrange for order deliveries on a daily basis Support the logistics team with general administration and support duties Handling inbound and outbound calls, e-mails with Customers and Logistics Partners Resolution of consumer issues and complaints including consistent follow up and escalation where necessary Following through enquiries from inception to completion Order processing Stock control, ensuring all procedures are executed correctly on our systems when processing orders. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Customer Service oriented. Comfortable speaking on the phone, outgoing and eager to work with people on a daily basis Previous experience in a customer resolution/complaints , ecommerce / logistics environment is desirable Strong problem solver Willingness to learn fast Ambitious and a desire to grow with the business Ability to work collaboratively in a small team and independently. High energy and proactive attitude. Basic IT skills essential. Motivated self-starter. Must be eager to learn and develop as the role expands Strong organisational skills to plan your ever changing daily routines. Enjoy working in a fun, demanding and fast-paced environment Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at http://www.macildowie.com. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. This job was originally posted as www.totaljobs.com/job/81865036

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