Customer Service Advisor / Negotiator

Recruiter
Perfect Katch
Location
Stratford-upon-Avon
Salary
Up to £16,750 per annum
Posted
29 Jun 2018
Closes
30 Aug 2018
Our client is looking for a Customer Service Advisor /Negotiator to work within their busy and friendly team. This role is permanent and full time, working Monday-Friday. The ideal candidate will be motivated, positive and enjoy dealing with people from all walks of life. Please note that this is NOT a call centre role, but confidence on the telephone is important. Principle Responsibilities: · Deal confidently with inbound and outbound calls. · Deal with and respond to written communications from Customers · Liaise with customers to negotiate payments in line with Company processes · Highlight any potential issues when dealing with an account · Accurately record and note details of calls, payment plans and store relevant documents · Update the systems with appointment dates and times in relation to a visit · Offer assistance to external team members as and when required · Comply with any legal or regulatory standards Skills required: · Previous experience of working in collections, telesales or telephone-based customer services is essential · Confident with the ability to communicate well over the phone · Able to listen well and negotiate appropriate solutions – Tact and empathy · Good IT skills · Able to maintain confidentiality · Positive and motivated with a “can do” team player attitude This is a great opportunity to join a good team in a company with an excellent reputation.In return the successful candidate will be eligible for the company bonus scheme, and a good benefits package including enhanced pension scheme, travel to work scheme and 20 days annual leave (rising with each year of service) This role would suit candidates living in Stratford upon Avon, Henley in Arden, Alcester, Evesham or within a commutable distance to Stratford Parkway Station. If you are already registered with Perfect Katch Ltd, then please contact us to discuss suitability for this position. Perfect Katch Ltd only operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Perfect Katch Ltd acts as an employment agency for permanent recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003. This job was originally posted as www.totaljobs.com/job/82110560

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