Customer Service Advisor
An absolutely fantastic opportunity has arisen to join a friendly, sociable and motivated team in an exciting company where you can really develop your career. As well as amazing working hours, 8-4 or 9-5 Monday to Friday, the organisation offers a range of competitive benefits and added extras like days at the races and polo events As an Account Handler you be responsible for the daily management of accounts referred from various Clients via telephone and email. The activities you will then perform on these accounts will be for varied reasons for example: Payment plan set up Arranging the agreed installation of a pre payment meter Discussing metering information, occupancy details and appointment planning. The aim is to ensure the relevant account is resolved in a timely and efficient manner, with the best possible outcome achieved for all concerned. It is imperative that the customer is fully aware of our reason for dealing with the account and should be encouraged to resolve the account, in a fair and professional way, at the earliest possible opportunity. Responsibilities Pro-active and Reactive telephone calls Dealing with, and responding to, written communications from Customers. Negotiate payment and/or payment solutions for individual customers in line with customer needs and company processes Liaise with Clients as needed to resolve individual accounts correctly Highlight and fully record any vulnerability found when dealing with an account Highlight and fully record any safety issue or concern found when dealing with an account. Update and/or result fully detailed reports accurately on each account when any activity has taken place Dealing with voice mails that are left on the automated phone system and completing the required action to resolve the matter within department SLA. Daily management of various customer email inbox. Pro-actively look to improve a process or a 'Customerjourney’ through feedback to your management team. Updating payment reports received from our finance team to ensure the account information remains accurate at all times. Aim to achieve all performance and quality targets. Adhere to all industry, company and client guidelines when handling accounts. Attend, and have input, in to meetings as required. To ensure the fair treatment of customers is central to all behaviour and activity The successful candidates will have Good/Competent I.T. skills with accurate keyboard skills. Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written. Previous experience in debt negotiation/collection, customer service and conflict resolution is desirable however not essential. Tact, diplomacy and empathy whilst achieving appropriate solutions. Experience of telephone work is essential. Flexibility and adaptability in approach to all work activity and timescales. Self motivated with a positive attitude. Work as a team player with the ability to organise individual workload to maximise your effectiveness. Professional and approachable at all times. To apply or for a confidential discussion then please contact Zoe or Matt at Brellis Recruitment asap. We look forward to hearing from you.