Sales Team Manager
Do you have experience in managing and driving a sales team?
Are you motivated by coaching and performance management to ensure your team are delivering sales alongside fantastic service? If you are then this role may be the one for you.
We are currently recruiting for a team manager within a busy call centre, responsible for taking incoming enquiries from customers considering booking a holiday and it is the responsibility of the travel experts under your management to convert each enquiry into a booking.
The role of Reservations Team Manager involves motivating, developing and driving a team of travel experts to deliver the highest levels of conversion, quality and customer service and support. This role is also responsible for managing and delivering the highest performance of shifts within the Operations Department
This role leads and motivates a team of people to succeed, ensuring that your direct team (along with the Operations department) are driven to exceed their targets, deliver outstanding customer service, exceptional quality and are a results-driven environment.
The Reservations Team Leader must have credible knowledge of managing people, driving change; have a proven track record in improving results alongside delivering outstanding customer service and quality
The Sales Team Manager will motivate their team of to succeed, and ensure that shifts across the Reservations floor are productive and effective. They will manage and be responsible for a team of around 14 people but will also oversee a wider team of around 40 people.
You will have previous experience of working in a managerial role, with a proven track record of guiding your team to achieving results whilst successfully managing change. Strong coaching and a track record of driving high performance are crucial.
You will have the people skills to motivate and lead a team, and a proactive approach to identifying and resolving problems and issues. You will work well in a busy environment and be flexible and adaptable to change.
Knowledge of general HR practices, and experience of working in a call centre, would be beneficial, but are not essential.
Salary : 25000 P/A plus amazing benefits; 28 days holiday (including bank holidays), annual bonus scheme, subsidised parking pass, enhanced maternity and paternity pay, staff discount on cottage holidays, free worldwide travel insurance (including family members), wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office
This role will be offered on on a shift rota basis, which will include some weekend work. Our teams operate from 9am - 10pm, 7 days a week.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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