Smart Recruit Online Ltd

Customer Service Representative

Location
England, Bedfordshire
Salary
£16000 - £18000 per annum
Posted
05 Jul 2018
Closes
19 Jul 2018
Ref
recroot-461-5322-74042
Contact
Smart Recruit Online
Contract Type
Permanent
Hours
Full Time

Do you have excellent Customer Service skills and a professional telephone manner?

Are you hungry and ambitious for more success and responsibility?

Do you ever feel that your current role just isn't fulfilling or rewarding enough?

Well, in your new role as a Customer Service Representative working with us, this can all change as we give you as much responsibility as you can handle.

This is a fantastic opportunity to work alongside a team of dedicated professionals who are some of the best in their field. You will receive all the training you need to succeed.

We are a small close-knit team that support each other like a family. As a Customer Service Representative, you will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.

Our rewards often come in the form of the satisfaction that doing the job well brings.

  • Consistently improve upon and deliver a Customer Experience to the highest standards to both internal and external customers
  • Meet the required quality standards of operation to ensure Operational Excellence
  • To ensure that all data entry and administrative work is carried out accurately and in a timely manner
  • Efficiently deal with both incoming and outgoing calls to ensure a high level of productivity
  • Be fully aware of cost effective measures at all times and contribute idea for further improvement
  • Actively look for ways to improve the CSC service and your own personal performance, sharing any ideas with your Team Leader to the benefit of the whole CSC team
  • Promote good teamwork and great team performance by supporting team members when required, sharing new ideas to improve our service and demonstrating a positive demeanour at all times

Such other duties as requested by your line manager

So, if you want:

  • 28 days holiday including Bank Holidays
  • Employee benefits scheme providing discounts at many high street retailers
  • Discounted Employee Share Purchase Plan
  • Contributory Personal Pension Plan
  • Childcare Vouchers
  • Company Sick Pay (after qualifying period)
  • Family Events

…..as well as a uniform and on-going support with personal development, apply today!

Customer Service Centre Representative | CS Representative | Customer Service Centre | Customer Service | CS | Customer Support | CS Centre | Call Centre | Telecommunications | Inbound | Administration | Sales | Data Entry

Essential Skills

  • Excellent customer service attitude and skills
  • Strong attention to detail
  • Strong communication and interpersonal skills
  • A true team player
  • Energetic and self motivated
  • Basic systems and Microsoft skills
  • Well presented and demonstrates a professional, friendly, positive attitude

Desirable Skills

  • Previous experience in a Customer Support Centre environment
  • A basic understanding of financials

About Company

Copart UK Limited sells more than 300,000 vehicles each year through online auctions. Members all over the world have come to us because of our extensive stock with more than 5,000 vehicles available for bidding each day. Members can choose salvage and non-salvage vehicles including agricultural and plant, HGVs, commercial vehicles, motorcycles and more.

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