Customer Service Advisor

Interaction Recruitment
Gateshead, Tyne and Wear
£15000 - £17000/annum
05 Jul 2018
04 Aug 2018
Contract Type
Interaction Recruitment is one of the UK's fastest growing independent recruiter with offices Nationwide. We operate within the Commercial, Industrial, IT, HR, Engineering and Local Government sectors.

We have been given a fantastic opportunity for a team of experienced agents to work at one of the UK's most successful Outsourcing Company based in the Gateshead.

As a Customer Service Advisor, you will handle inbound calls on behalf of a leading public sector organisation, in a fast paced contact centre environment.

You will provide assistance regarding financial and routine enquiries, in a professional, and conscientious manner, with a high regard for quality at all times.

You will be speaking to a variety of customers, from students and parents, to teachers and financial bodies

Every call is different, as and the ability to effectively control the call, in a calm and positive manor is essential.

With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.

Required abilities:

Strong communicator: Active listener, and articulate.

Problem solver: Able to think on feet, and multi task.

Resilient, focused and target driven.

IT literate

Personal competencies:

Effective team player

Strong communicator

Self-motivated, driven

Dedicated and enthusiastic

Working hours – flexible between 8am – 8pm Monday to Friday, 9am – 5pm Saturday and Sunday.

Salary – £16,500 - £17,000 per annum – to be discussed.

Location – Gateshead Quayside

Thank you in advance for your consideration