Metering Performance Manager

Recruiter
Opus Energy LTD
Location
Northampton
Salary
49000.00 GBP Annual
Posted
06 Jul 2018
Closes
20 Jul 2018
Contract Type
Permanent
Hours
Full Time

Metering Performance Manager
Northampton
Salary ??39,000 - ??49,000 DOE + Competitive Benefits package

Can you provide strategic direction for a Metering team that aligns with our Service Delivery Strategy? Are you a strong leader who has had success in a metering management role? Do you have a proven track record of delivering high performance across a variety of customer pathways?

If so, we would love to hear from you! As a Metering Performance Manager your responsibilities will include;
* Lead, develop and motivate Team Leaders within Metering Operations to deliver results, create an engaged workforce and a culture of aspirational led development.
* Deliver robust management data and commentary to senior managers to drive effective business decision making.
* Report weekly and monthly department progress to Senior Management with an action plan for proposed resolution when necessary.
* Conduct key analysis of performance statistics and provide robust commentary to give an overview of the performance of the department. For example; call quality, workflow volumes.
* Analyse performance statistics against strategic business plans, utilising this information when assisting in forecasting future years budgets.
* Manage short to medium term resource and succession plans for the department; and equip Team Leaders with sufficient knowledge to effectively recruit and develop team members when required.

The ideal candidate will preferably have had experience in this type of role previously as well as implementing strategic change management within a customer environment. Demonstrable knowledge of key principles relating to organisational transition. A sound understanding of the customer lifecycle and the relevant industry, regulatory policies that govern it.

If you think you have the drive, skills and experience to be a success in this role, please apply!

Placement in this job is conditional upon the successful completion of pre-employment checks relevant to the role. These checks could include Basic Disclosure Background Checks, Adverse Financial Management Checks, Identity Check and proof of business/educational references. The cost of these checks will be covered by Opus Energy and the checks will not be requested until after a conditional job offer is made and accepted.

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