Customer Experience Manager - Darlington
Provident have been proudly serving customers since 1880, and while a lot has changed since then, one thing hasn't … We still put our customers first in everything we do. We pride ourselves on being a trusted lender, serving our customer in their own homes, offering suitable affordable loans with manageable repayments. It is this personal responsible approach that makes us a market leader in the home credit sector. As a Customer Experience Manager you will be the front face of our operation visiting people in their own homes collecting loan repayments and providing further credit when our customers make an application. We are looking for someone with excellent interpersonal and communications skills, who is reliable and dependable with good levels of personal organisation. This role will include face to face interaction with our customers every day and traveling to people's homes on pre-booked visits, therefore it is essential you have a full UK diving licence and access to your own car to be able to apply for this role. To assist you, you will be provided with the latest technology to undertake the role to the best of your ability and set you up for success. We also offer a full training program of 5 days, which may require you to stay away from home. Essential requirements - Customer service experience Full UK driving Licence and access to your own car Time management and organisation skills Technical ability on an IOS Device In return we offer you a basic salary of £23000 Discretionary Bonus benefits which include 25 days holiday increasing to 28 after 5 full years of service, NEST pension, life assurance, Save as You Earn (SAYE) and Buy as You Earn (BAYE) share schemes also available after 6 months of service. Equality, Diversity & Inclusion (EDI) Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.