Virgin Media Retentions Specialist

Recruiter
Sitel
Location
Stratford-upon-Avon
Salary
£20,000 per annum
Posted
14 Jul 2018
Closes
30 Aug 2018
Do you want to make a difference? Are you high energy with a passion to help others? Can you see yourself working in a fast paced, customer care focused role? Now working in partnership with a well-known charity we are looking to build a team of first rate Customer Service Advisors who can help us win the fight against cancer. The Job Role We’re game changers We aim to save more lives by preventing, controlling and curing cancer. Every step we make towards beating cancer relies on every pound, every hour and every person, and our supporters work relentlessly every day towards this goal. The role involves making calls to our registered supporters, engaging with them and helping them along their fundraising journey, checking they have everything they need and helping with any queries they may have. There is no selling involved. We want you to be inspired, to be challenged. So if you thrive on a role where you can see the rewards of making an impact on real lives then we would like to hear from you. You can help us bring forward the day when all cancers are cured by being Empathetic - Every day we hear real life stories from real life people, so an empathetic nature is a must. A great listener, with strong rapport building skills. Highly motivated - constantly looks to add value to the customer experience. Computer literate - we offer training but experience of computer usage is essential Previous experience in a customer care role is essential. Pay : £7.48p.h (£7.93 over 25) Working hours: Monday- Friday between 9am - 8pm. Sat 9am - 3pm on a rotation basis. Full Time 37.5 per week This role is initially being offered on a fixed term basis, with the potential to be made permanent. Location: Stratford upon Avon We are conveniently located a 10 minute walk from Stratford-Upon-Avon Parkway Station. Post Code- CV37 9HY. Benefits include: 20 days holiday statutory bank holidays Excellent Career Opportunities Reduced Gym Membership - Everyone active Eye Care Vouchers Pension schemes Corporate discounts Fruity Tuesday Free fruit every week Casual Dress code whysitel SITEL is a global telecommunications firm that works in partnership with big brand names. Working in partnership with firms which pride themselves on delivering a premium service, SITEL provides first rate customer service and telecommunications solutions to further our client’s customer service practice and ethos. With sites stretching from Canada to New Zealand and over 60,000 employees worldwide, SITEL provides a dynamic and supportive environment within which to work, develop and progress. Whether you would like to continue your career in a customer service focused operation, are interested in learning and development or have always seen yourself as a future IT professional, SITEL provides a career map through which the possibilities are refreshing and progressive

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