Front Office Manager, up to £25K per annum, 4*Hotel Buckinghamshire

Recruiter
H International Consulting Ltd
Location
Buckingham, Buckinghamshire
Salary
£25000/annum
Posted
02 Aug 2018
Closes
01 Sep 2018
Contract Type
Permanent
Front Office Manager, up to £25K per annum, 4*Hotel Buckinghamshire

Main Duties:

As Front Office Manager, you will look after a team of multi skilled
members ensuring that all processes are followed and manage the
reception desk. You must love welcoming guests and enhancing the guest
journey.

Responsibilities include:

- Overseeing the front desk operation on the floor.

- Work closely with the F&B Team Leader to ensure the team delivers
best service in both Front Office and Food and Beverage.

- Be actively involved in all areas of the Front desk and Night team

- You will oversee training and development plans to empower your team
to drive the business at every opportunity especially during peak
periods, to maximise revenues and ensure the best customer service is
delivered consistently.

- Ensuring hotel standards are delivered at all times and drives the
hotel towards the overall business goals.

- Strong leadership skills, including development, mentoring and
training superior experience with the team are essential.

Personality:

- Team Player

- Always with a big smile

- Smartly presented, friendly and approachable

- Passionate about delivering great customer service

- Driven to constantly improve your performance

- Always lead by example, coach and motivate your team

- Have a proactive and forward thinking approach to driving a
business, with great attention to detail and strong abilities in
people management.

- Be hands on, have high standards and a 'can do' attitude whilst
never compromising on the quality of experience to the guests.

- Have had previous experience in managing a team/department

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