Hotel Receptionist

Recruiter
Spider Recruitment Services
Location
IP2, Ipswich, Suffolk
Salary
£8.75/hour 8.75 per hour
Posted
04 Aug 2018
Closes
03 Sep 2018
Contract Type
Permanent
Hotel Receptionist - Do you have a flair for hospitality and customer
service? Spider are pleased to be supporting a prestigious establishment
based on the outskirts of Ipswich in their search for a Hotel
Receptionist.
Excellent hospitality and customer service is paramount, the key focus of
the Hotel Receptionist is to ensure that guests are provided with a very
efficient and professional service throughout their stay. You will also
ensure the reception area is well presented. As an ambassador for the
hotel, you will be well presented and able to build a positive rapport
with guests.
Key responsibilities:
- Follow hotel procedure on guest check in/out
- Take reservations when the Hotel Reservationist is unavailable
- Display a good general knowledge of the hotel, its facilities and
special events
- Maintain excellent levels of communication, flagging issues up to the
Manager immediately and correctly use the reception handover book
- Ensure guest satisfaction throughout their stay, following up after
check-in to check their room is satisfactory, along with gathering and
recording their comments on departure
- Be responsible for money/change in the safe, ensuring it is correct
before handover and recording cash up sheets
- Maintain the restaurant diary, making note of any special requests and
information
- Ensure all PMS systems letters are correctly set up
- Check marketing material and social media is up to date
The ideal candidate will have previous experience in a receptionist
position and will possess good administration skills. Experience with
point of sale systems such as Rezlynx and Guestline is advantageous. This
full-time role is for 40 hours per week, working 5 days over 7, to
include weekends and some late shifts. In return you will be offered a
competitive salary of £8.75 per hour.
If you are have the skills required we would like to hear from you.
Please apply by forwarding an up to date CV as soon as possible.
This vacancy is being advertised by Spider. The regions Fixed Fee Web
Recruitment Company. We provide an online recruitment advertising and
employee selection service in Suffolk, Norfolk, Essex and Cambridgeshire.
Additional keywords: hotel, receptionist, customer service, hospitality
By applying for this role, you give permission for Spider to submit your
personal information contained within your CV or any other relevant
information you provide in order for the prospective employer to review
your application for the specific role applied for. Spider will not use
your personal information for any other purposes other than for searching
for alternative employment. We will also request additional consent
directly from you before submitting your personal information to any
other recruiting company who are working directly with Spider for
recruitment advertising purposes. We will never disclose your information
to any third party unless legally required to do so and we will only ever
contact you with the sole purpose of helping you find your dream job or
offering career related advice

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