1st Line IT Support Engineer

Location
England, Bedfordshire, Bedford
Salary
£16000 - £20000 per annum
Posted
31 Oct 2018
Closes
14 Nov 2018
Ref
00088651
Contact
Recruitment Genius Ltd
Sector
IT
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join an award-winning technology services company based in Bedford. They have been going since 2006 with an established growth record, fantastic clients and an excellent working environment. Committed to delivering high touch IT support, their aim is to provide the highest levels of service coupled with a great working environment.

Your role will be to provide 1st line technical support to some of their key clients. To maintain a high degree of customer service ensuring responses are accurate. As an initial point of contact for clients, you will be required to understand their problem, attempt first line resolution and keep the client updated throughout, escalating as required to the second line team.

Overall responsibility for the progression and effective resolution of all support cases received in accordance with their SLA's and KPI's.

Taking ownership of issues and ensuring the customers' expectations and both set, met and exceeded.

Technical Skills Required:

Windows Desktop (7,8.1,10),

- Install, configure and troubleshoot issues.
- Experience with using and troubleshooting Microsoft Office suites.
- Good understanding of PC hardware set-up and configuration.

Office 365

- 365 Configuration, Changes (adds/removes/password resets).

Networking

- Understanding of basic networking and troubleshooting.
- Basic understanding of IP addresses, DNS and what makes up an IT network.
- Diagnosing internet connection issues.
- Diagnosing Wi-Fi issues.

Printers

- Understanding of basic printer errors, printer configurations, including reinstalling drivers and changing printer options within Windows.

The Candidate

You will be an experienced Helpdesk 1st Line Support Engineer with 2 or more year's commercial experience. Excellent knowledge of Microsoft Windows Desktop Operating Systems and Office 365 experience.

We expect you to:

- Be able to work under pressure
- Have a flexible working attitude
- To be reliable and honest

Company benefits:
28 Days annual leave plus 1 day, 2 weeks either side of your Birthday Great working environment with friendly team Contributory pension scheme up to 2% Employee share ownership scheme - Rewarding long standing employees Cycle2Work Scheme Receive up to 10 days of relevant training per year A tailored professional and personal development plan High performance computers for all employees Employee perks - Access to discounts across retailers, cinema, select restaurants. They see this as helping you make more out of your time away from work Work in a modern environment, they have break out areas, projector walls, Xbox for those quiet times and plenty of off street parking.

Why work at this company?

A recent team survey gives you an insight into the work life here:

"Great people", "The atmosphere makes me want to come into work each day!"

Joining them on a technical role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.

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