Legal Helpline Advisor
Legal Helpline Advisor Based in Sheffield Salary up to £18,616 Excellent Benefits One of the UK's largest and foremost law firms currently has exciting opportunities within the Legal Helpline at their Sheffield HQ. If you have an LLB / LPC / GDL or ILEX qualification and are looking for ways to develop your legal knowledge and expertise in a new role we'd love to hear from you. The Role As part of small and select team, you will be the first point of contact for clients, providing them with general and preliminary legal advice. The role is diverse; no call is the same and will require you to bring together all aspects of your legal knowledge to offer the highest quality client care. You'll be fully supported to put the knowledge you've gained during your studies into practice. There are excellent opportunities for progression both within the Legal Helpline as well as across the wider business. If you are hardworking, dedicated to excellent client care and want to be part of a friendly team, this could be the role for you. You'll need to be flexible with your time and be prepared to work outside of core working hours. In order to ensure clients can reach the team at any times of the day, the Legal Helpline is open 24 hours a day, although the majority of the shifts fall between the hours of 7am and 9pm. The Candidate LLB/LPC/GDL or ILEX qualification is essential. You will be passionate about customer service and helping others, articulate, have an excellent telephone manner, good IT skills as well as the ability to quickly adapt to new processes and procedures. Given the nature of the role, you should expect to have to be flexible in order to take responsibility for an exceptional client experience and must be able to display empathy and kindness at all times. The Company A leading legal firm, employing over 2800 people in 14 UK offices, passionate about the law and in providing clients with the very best legal advice and guidance. In addition to your basic salary of £18,616 your benefits package would include pension, critical illness cover, health cash plan, death in service, 25 days hols (this increases with length of service), discounted online shopping, season ticket loans, plus childcare Vouchers. The Sheffield office also has an on- site subsidised canteen and Starbucks, corporate gym membership plus many more exciting benefits. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.