Sales & Customer Service Advisor

Recruiter
Inchcape Retail UK
Location
Haighton
Salary
20000 - 24999 GBP Per Year
Posted
16 Apr 2019
Closes
21 Apr 2019
Sales & Customer Service Advisor - Jaguar Land Rover - Preston This is a full time position working 40 hours per week. The shift patterns are and (alternative weeks). Some Saturday working is required on a rota basis, the hours for a Saturday are (you would get the time back during the week). Purpose of the Role Working at Inchcape Jaguar Land Rover you will be responsible for answering inbound calls from our Jaguar and Land Rover dealerships across the country. Working for a prestige automotive brand you will assist and guide our customers whilst taking the time to understand their individual needs. The Key focus for the role will be dealing with inbound queries from our new and existing customers in a timely manner. You will be required to contact our existing customers on an outbound campaign providing them with service and MOT reminders as well as following up on technician recommendations following their previous visit. You will be required to book vehicles in for service and maintenance items and there may sometimes be an opportunity to upsell additional work and service enhancements. In return you will receive a competitive basic salary alongside an uncapped commission structure, with a realistic OTE of £23,000 Responsibilities Answer inbound and make outbound telephone calls efficiently Accurately book work into retail centres across the country Communicate with retail centre teams to support customer queries and individual bookings Work as part of a larger team to achieve Service Level Agreements and on-going targets for performance Achieve a high level of customer satisfaction; delivered with empathy and professionalism Skills and Experience Required Experience of working in a fast pace and evolving customer service role Experience of dealing with customers via telephone Previous experience of working within a contact centre environment is preferable Excellent communication skills Self-motivation and enthusiasm to succeed Inchcape Overview Inchcape is a leading global automotive distributor and retailer operating in the premium vehicle sector, based in 29 international markets, currently employing 14,500 people worldwide The UK is Inchcape’s largest market and we employ more than 5,500 colleagues and operate from over 100 retail centres, working in partnership with Audi, BMW, Mercedes Benz, Jaguar, Land Rover, Toyota, Lexus, MINI, VW and Porsche. We also have a dedicated fleet division, a Used Car team, a network of Contact Centres and Finance Centres, as well as a Retail Support team that includes HR, Marketing, IT, Property, Health and Safety, Legal and Compliance, and Procurement. We believe that every individual in every role in our business contributes to delivering Inchcape’s mission to be the world’s most trusted automotive distributor & retailer. Additional Company Benefits 22 days holiday, rising to 25 after 5 years Company pension scheme Life assurance Discount gym membership Vehicle purchase discount Employee Advantage - retail discounts with over 3000 Cycle to work scheme And many more… Click Here To Apply ;site_id35

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